Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Door Handle Store LTD.. The collective work includes works that are licensed to The Door Handle Store LTD.. Copyright 2003, The Door Handle Store LTD. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Door Handle Store LTD. or purchasing The Door Handle Store LTD. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Door Handle Store LTD. or to purchase The Door Handle Store LTD. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Door Handle Store LTD.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of The Door Handle Store LTD. used in the site are trademarks or registered trademarks of The Door Handle Store LTD.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Door Handle Store LTD. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Door Handle Store LTD. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Door Handle Store LTD. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
The Door Handle Store LTD. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Door Handle Store LTD. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a The Door Handle Store LTD. product is mistakenly listed at an incorrect price, The Door Handle Store LTD. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Door Handle Store LTD. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Door Handle Store LTD. shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Door Handle Store LTD. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
The Door Handle Store LTD. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Door Handle Store LTD..


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Door Handle Store LTD. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Door Handle Store LTD. products) must be commenced within one (1) year after the claim or cause of action arises. The Door Handle Store LTD.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Door Handle Store LTD. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Door Handle Store LTD. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
The Door Handle Store LTD. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Door Handle Store LTD. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Door Handle Store LTD. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Door Handle Store LTD. in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless The Door Handle Store LTD., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, The Door Handle Store LTD. may link to sites operated by third parties. However, even if the third party is affiliated with The Door Handle Store LTD., The Door Handle Store LTD. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Door Handle Store LTD.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Door Handle Store LTD. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

RETURNS PROCEDURE

The Door Handles Store offers the following returns procedure. If you are not happy with your purchase for any reason, you can return it to us for a refund within 30 days of receipt.

The Door Handle Store will give you a full refund less the cost of delivery. Subject to the following conditions.

Returns over the value of £300 will be subject to a 20% re-stocking charge. May we suggest that if you intend to place a large order and are unsure of the product suitability, please order a sample first which you are able to return for a full refund anytime within 30 days.

1. Please contact us to let us know you are returning any items. Either email us – admin@thedoorhandlestore.com or Tel: 0330 999 3536. We will need to know your name, invoice/order reference, and the name or code of the items you are returning as well as the reason for the return.

2. Goods must be returned to us in their original packaging, unused and in a re-saleable condition. If the goods arrive back damaged, with parts missing or in damaged packaging, we will not be able to issue a refund. (Please note that any items damaged or scratched whilst in transit to us will be deemed un-saleable. Therefore please pack them carefully). We must receive the goods back within 30 days of when you received the goods. Refunds will not be given for products returned to us over this time.

3. Do ensure that you obtain proof of posting the goods to us as goods lost in the post can not be refunded. Alternatively we can arrange collection of the goods at a cost of £16.95 inc VAT. This charge is deducted from your refund. Contact us on 0330 999 3536 to arrange.

Our returns address is:

THE DOOR HANDLE STORE LTD

ALEXANDRA BUSINESS PARK

GROUND FLOOR LAKESIDE

PRESCOT ROAD St. HELENS

WA10 3TP

Please ensure you write your invoice number clearly on the package.

5. Returns are processed in bulk within 28 days of receipt. Your credit/debit card will be refunded with the original amount paid. Delivery charges on the original order will not be refunded. Please be patient as we process a high volume of samples/returns.

SPECIAL ORDERS
We cannot accept returns of non-stocked products that we have specially ordered in for you or bespoke products, unless faulty. We also reserve the right to decline a cancellation of a special order if the item has been partly or wholly made.

FAULTY / MISSING ITEMS
Please check your goods thoroughly on delivery and advise us of any missing, incorrect, damaged or faulty products within 7 working days.

Missing Items: We will check our own stock levels and parcel weights to verify the shortage and if we are at fault we will make good any shortage or non-delivery.

Faulty: We may need to inspect the faulty goods, sometimes this can be done with 'photos' being sent to us by email or in some situations we may need to get the goods back from you. Once the fault has been established we will either replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

Our liability in the case of claims is limited to the sum paid for the goods and the cost of the carriage. We will also refund any costs paid by you for returning faulty or damaged products to us. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Your statutory rights are not affected.

HOW TO EXCHANGE GOODS
If you wish to return goods and want to exchange them for something else, then we will process these transactions separately.
The new order should be placed online or by phone and full payment made for this order. On receipt of your returned goods your refund will be processed separately. As returns are processed within a timescale of 28 days, any requests for exchange included with returned goods will be delayed.